Frequently Asked Questions

🌿 Are your products handmade?

Yes! Every Earth & Ivy product is lovingly handcrafted in small batches to ensure the highest quality and care goes into everything we create.

🍃 What ingredients do you use?

We carefully select nourishing ingredients like plant-based oils, butters, botanicals, and skin-loving fragrances. We strive to create products that are as gentle as they are luxurious.

🧼 Are your soaps good for sensitive skin?

Many of our products are made with gentle ingredients, but everyone's skin is unique. If you have particularly sensitive skin or allergies, we recommend reviewing the ingredient list and performing a small patch test before use.

🐰 Are your products cruelty-free?

Absolutely! We never test on animals, and we believe skincare should be kind—to both your skin and the world around us.

✨ Do your products contain harsh chemicals?

Our goal is to create products inspired by nature. We avoid unnecessary harsh additives whenever possible and focus on ingredients that help your skin feel soft, nourished, and refreshed.

🌸 How long will my products last?

Most of our handcrafted soaps are best enjoyed within 12 months when stored in a cool, dry place. To help your soap last longer, keep it on a draining soap dish between uses.

📦 How long does shipping take?

Orders are typically prepared within 3–7 business days. Shipping times vary depending on your location, but you'll receive tracking information as soon as your order is on its way.

🎁 Do you offer gift wrapping?

Yes! Many of our products make wonderful gifts.
We are always happy to send a custom note or message if your order is for a friend or loved one.

💌 Can I send an order directly to someone as a gift?

Of course! Simply enter their shipping address at checkout, and we'll send your thoughtful gift straight to their doorstep.

🌼 Do you make custom orders?

We love bringing special ideas to life whenever possible! If you're interested in custom gift sets, party favors, or bulk orders, reach out through our contact page and we'd be happy to chat.

🌱 Why do some products look slightly different than the photos?

Because each item is handcrafted, every batch has its own unique charm. Slight variations in color, pattern, and appearance are completely normal and part of what makes handmade products so special.

💕 What if I have an issue with my order?

Your happiness means the world to us. If something isn't quite right with your order, please contact us within a few days of delivery, and we'll do everything we can to make it right.

A Little Note from Earth & Ivy 🌿

Every soap we pour, every lotion we whip, and every scrub we blend is made with care, creativity, and a little bit of magic. Thank you for supporting our small family business and allowing us to be part of your self-care journey.
We hope every package feels like opening a gift for your soul.